Market Research Analyst / Audit & Account Manager (TikTok Shop)

AMS Pilot is an Amazon agency helping clients from the US, the UK, Europe, and Ukraine increase their net profit. We analyze business unit economics, develop growth strategies through PPC advertising, and optimize product listings.

Our mission is to be a reliable partner for brands, helping them find their customers and achieve results without unrealistic forecasts.

We’re looking for a strong analyst with e-commerce experience to research niches, competitors, and products, assess brands’ potential on TikTok Shop, and manage client accounts.

The core of this role is turning data into well-supported conclusions, practical recommendations, and prioritized action plans. Amazon experience is also relevant.

What you’ll do

Research markets, products, and competitors

• Analyze demand, seasonality, competition, and opportunities for brands entering TikTok Shop.
• Research competitors’ product ranges, pricing, offers, reviews, sales, and positioning.
• Identify promising products and SKUs, their strengths, weaknesses, and purchase drivers.
• Assess product unit economics, including product costs, platform fees, logistics, discounts, affiliate commissions, and margins.
• Analyze content, creators, and affiliate sales to develop recommendations for promotion.
• Evaluate existing brand assets and how TikTok Shop connects with Amazon, Shopify, and other sales channels.
• Prepare audits and presentations with findings, priorities, testing plans, and conditions for scaling.

Manage accounts and monitor performance

• Regularly review store health and operations in Seller Center.
• Track sales, GMV, orders, average order value, traffic, conversion rates, and individual SKU performance.
• Investigate performance declines, recommend corrective actions, and follow through on implementation.
• Monitor inventory, plan replenishment, and help prevent stockouts and excess stock.
• Track returns and refunds, analyze their causes, and assess their impact on profitability.
• Monitor customer service quality in coordination with clients, warehouses, and support teams.
• Review policy violations and account restrictions, coordinate fixes, and prepare supporting materials for appeals.
• Set up approved promotions, coupons, and discounts while considering margins and stock availability.

Develop recommendations and coordinate execution

• Identify growth opportunities across product ranges, listings, pricing, offers, content, and affiliate sales.
• Develop hypotheses, define success criteria, and evaluate test results.
• Prioritize tasks based on their potential impact on sales and profit.
• Prepare regular reports and explain performance changes and next steps to clients.
• Coordinate tasks, deadlines, and required materials with clients and the team.

You’ll analyze PPC, content, and affiliate performance and coordinate recommendations with the relevant specialists. Independently managing all three functions is outside the core scope of this role.

What we’re looking for

• Experience in e-commerce, marketplace analytics, product research, niche research, or competitor analysis.
• The ability to independently conduct research: identify the data needed, verify sources, draw conclusions, and recommend actions.
• An understanding of key e-commerce metrics and physical product unit economics.
• Strong Excel / Google Sheets skills, including formulas, pivot tables, lookups, and data matching.
• The ability to prepare clear reports and presentations with well-supported recommendations.
• An understanding of marketplace operations and a willingness to work with Seller Center, listings, inventory, and account health.
• An understanding of how short-form video, creators, and affiliates contribute to sales.
• English at B2 level or above for client communication, international research, and working with platform policies.
• Independence, attention to detail, a structured approach, and ownership of tasks.
• The ability to distinguish verified facts from assumptions.

Nice to have

• Hands-on experience with TikTok Shop and Seller Center.
• Experience in Amazon Product Research, analytics, or Account Management with a focus on performance and product economics.
• Experience with Shopify, FastMoss, Kalodata, Helium 10, Jungle Scout, Keepa, or similar tools.
• Examples of audits, analytical models, or research that informed business decisions.

What we offer

• Remote work with a flexible schedule, taking agreed meetings and deadlines into account.
• Freedom to choose your approach and improve processes.
• Transparent compensation with opportunities to increase your income based on results and responsibilities.
• Professional development through challenging projects and opportunities to grow into a Senior Expert or Team Lead role.
• A strong team and clear guidance from leadership.
• 18 paid vacation days, 5 paid sick days, and 4 paid public holidays.

Send us your CV. If you have a research project, audit, or analytical spreadsheet to share, please include it and briefly explain your contribution and the decisions made based on your work.